Senior Service Designer

Connecting the … between customer frustrations and business processes

About Me

I advocate for the customer, translating business strategy into solutions across digital services and the built environment

Toolkit
User Research
Journey Mapping
Service Blueprinting
Stakeholder Management
Workshop Facilitation
CX Strategy

Case Studies

BWS Appy Deals: The Next Phase

Improving the future of BWS's Appy Deals experience to deliver value for both the customer and the business.

Service NSW: Digitising Vehicle Registration Notification

Our research contributed to Service NSW to pausing a planned rollout that would have shifted cost to other channels and left customers worse off.

Brands I’ve worked with